Shipping policy

 

Delivery & Returns

 

Shipping options

Please choose the desirable and more applicable option for your shipping delivery at checkout.

* Private courier services might incur additional fees.

 

 


Free Next-Day Delivery by DPD

As a standard, all orders received before 1 pm are fulfilled and dispatched on the same day with DPD for a next day delivery.

Once dispatched, you will receive an email and text with a tracking number and shipping updates. You can edit your delivery date and address directly via DPD website.

Should you not be at home, DPD will leave a card and re-attempt the delivery of your parcel daily up to 3 times before returning it back to us.

 

 


Private same-day courier service in London

Residents of London (within the M25) can now place any order on our website and enjoy a 4 hour delivery window to receive their parcels on the same day.


Courier fees are calculated at checkout based on the delivery postcode.

 

 

Test samples return to the lab

Below you will find your courier options for returning your test sample to the lab for a quick analysis.

* Additional fees will be applied for private courier return services in London.

 

 


Royal Mail Tracked 24 Return (1-3 working days)

As a standard, we include the Tracked 24 returns bag inside all our testing kits free of charge, as it provides our customers with access to the vast network of Royal Mail post boxes.

Delivery times are 1-3 working days.

 

 


Same day return to the lab

Have a private courier deliver and/or send your testing kit at your specified time and date. The driver can wait while you take your sample and will have it returned directly back to the lab on the same day.

* Private courier options for returning your sample will be available at checkout.